Sandtex Render Warehouse Pty Ltd ("we", "us", "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or purchase from our warehouse.
1. Information We Collect
We may collect the following types of personal information:
- Contact details - name, email address, phone number and delivery address when you place an order or make an enquiry
- Transaction information - details of products you purchase, order history and payment information
- Website usage data - pages visited, browser type, device information and IP address collected through cookies and analytics tools
- Communications - records of correspondence when you contact us by phone, email or through the website
2. How We Use Your Information
We use personal information for the following purposes:
- Processing and fulfilling your orders and delivery requests
- Providing customer service and responding to enquiries
- Sending order confirmations, invoices and delivery updates
- Improving our website, products and services
- Complying with legal and regulatory obligations
3. Cookies and Analytics
Our website uses cookies and similar technologies to enhance your browsing experience. These may include:
- Essential cookies - required for the website to function (e.g. shopping cart)
- Analytics cookies - help us understand how visitors use our site so we can improve it
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.
4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with:
- Delivery partners - to fulfil and deliver your orders
- Payment processors - to securely process transactions
- Service providers - who assist us in operating our website and business (e.g. hosting, analytics)
- Legal authorities - when required by law or to protect our rights
5. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information where applicable
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:
- Address: 32C Princes Highway, Eumemmerring VIC 3177
- Phone: 9791 7557
